A design studio contracted with a retail brand for ongoing creative campaigns.

Challenge: Studio faced scope creep and delayed payments, risking profitability.

Approach:

• Scope control: Inserted clause requiring written approval for additional work.
• Payment security: Mandated advance deposits and milestone-based billing.
• Dispute resolution: Added mediation step before litigation to preserve relationship.
  
  

Outcome:

• Clarity: Scope creep eliminated through structured approvals.
• Cash flow stability: Studio maintained predictable revenue with upfront deposits.
• Relationship longevity: Retail brand renewed contract for two more years.